Personal Accident & Medical

Claims Procedures

• Notify AIG General Insurance personnel/Agent immediately after the incident. Claim Form (Discharge Medical Form) and/or Medical Report Form (Certificate of medical Attendance) will be forwarded within 3 working days.

• For prompt claim processing, please ensure that following general documents are submitted.

Documents Required

• Fully Completed Claim Form - Section I

• Medical Report - Section II (The completion of this Section II may be waived for Accident Medical Reimbursement claims not exceeding RM300.00 and provided all the bills or receipts have the doctor's diagnosis.

Other Supporting Documents

• Hospitalisation and Surgical Benefits

• Original Hospital Billing Statement & Payment Receipt.


• If claiming for excess amount, assessment/settlement letter from the other insurer.

• Daily Hospital Income or Cash Benefit

• Original or Certified True Copy of Hospital Billing Statement and Payment Receipt

• Accident Medical Reimbursement Benefit

• Original Medical Bills and Payment Receipts


• If claiming for excess amount, assessment/settlement letter from the other insurer


• Police Report, if any


• X-ray and/or MRI reports, if any

• Weekly Indemnity Benefit

• Original or Certified True Copy of Medical Sick Leave Certificate /


• Police Report, if any

• Permanent Disablement or Permanent Loss of Use resulting in physical amputation

• Clear Photographs of the affected amputated limb(s)


• X-ray and/or MRI reports

• Permanent Disablement or Permanent Loss of Use not resulting in physical amputation

• Specialist report confirming the permanent disablement after 12 months from the accident date


• X-ray and/or MRI reports, if any

• Permanent Disablement or Permanent Loss of Use not resulting in physical amputation

• Medical Report - Section II - only if no post-mortem was done


• Detailed Post-Mortem Report


• Police Investigation Result


• Death Certificate


• Burial or Cremation Permit


• Copy of Deceased's Identity Card


• Copy of Named Nominee(s)/Claimant's Identity Card


• Copy of Marriage certificate, where applicable


• Letters of Administration/Distribution Order/Sijil Faraid - for Muslim or if nominee is below 18 years old or when there is no nomination


• Newspapers report or any other available medical reports or documents to substantiate the claim